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Warranty Service

Jun 19, 2018

Warranty Service

Wenzhou Xihe Electric Co.,Ltd has been producing solar charge controllers for 7 years, and has won a good reputation in the field of new energy. Because all the battery charger controller components are new and imported from abroad, we will never use the second-hand chips  for price competition.

Good public praise is also attributed to our company providing fast and convenient after-sales service, users to use worry free. All products are guaranteed for 2 years. During this period, solar controllers are subject to any problems, free replacement and maintenance.

The first step, contact the seller, tell the solar charge regulator purchase time, installation time, and all parameters of the solar system. Describe the failure of the product in what case.

The second step, provide the picture (video) of the malfunction product and take the bar code of the MPPT (PWM) solar power controller, which will help us find the cause of the failure and help the customer to resolve the misuse.

The third step, we refer to the above information then make a fault summary, will tell the guest whether free to send a new product, or return to help the guests for free maintenance. This will be completed within one working day.

Our company has won the favor of customers with high quality and efficient after-sales service. Thank you very much for your support here.